Common questions

• What is an eSIM ?

  An eSIM is a digital SIM card that can be installed directly on your phone. Unlike a physical SIM card, the eSIM is an advanced digital solution that allows you to enjoy an international data plan easily and conveniently. Today, more and more people are choosing to purchase an eSIM as their preferred solution for browsing abroad. 

• When can my eSIM be installed ?

  After purchasing an eSIM from eSIM NOW, you can install it immediately upon receiving the QR code by email. We recommend adding the eSIM while you are still in your home country with a stable WiFi connection. This way, you can ensure everything is ready for use before your trip. To installation guides

• When is the eSIM activated ?

  The eSIM service should only be activated after landing at your destination. Before boarding the plane. Ensure the eSIM card is installed on your device, turn off cellular data on your local SIM. and finally enable data roaming for the eSIM. 

• How can I check my eSIM data plans usage ?

  Click the link below and follow the instructions to watch your eSIM data plans usage data. Check usage

• What do I do if I deleted or lost the QR code ?

  If you've lost the code, contact our customer service, available 24/7, at support@esimnow.co.il or via the chat on our website. We will immediately send you a new code to add the eSIM to your device. Whatsapp customers support

• Do I need to enable data roaming on the device ?

  Yes. When using an international SIM, data roaming must be enabled in the device settings. Don’t worry – there will be no additional charges as long as you are using our eSIM package for abroad. 

• What will the browsing speed be ?

  When you purchase an international eSIM from eSIM NOW, you can enjoy 4G, LTE, and 5G speeds just like with a local SIM. In remote areas or places with weak coverage, the speed may be lower. 

• Will I keep my WhatsApp number ?

  Yes! Even when using our international SIM, you will keep your existing WhatsApp number with all your chats and contacts. You can continue using it as usual. 

• When will I receive the eSIM ?

  Immediately after purchasing the eSIM, we will send the QR code to the email you provided. There’s no need to wait for mail or pick up a physical card – everything is digital and instant ! 

• Is it possible to make calls and send SMS with the eSIM ?

  Our eSIM package is intended for data only. It’s not possible to make regular calls or send SMS, but you can use WhatsApp, iMessage, and all internet-based communication apps. 

• Which devices support eSIM ?

  Devices that support eSIM include: iPhone (from model XS and above), newer Samsung Galaxy models, Google Pixel, Xiaomi (selected models), and advanced OPPO devices. To all compatible devices

• Is eSIM NOW a recommended eSIM provider

  We offer a high-quality, reliable eSIM service at competitive prices. Compared to other international SIM providers, we excel in broad network coverage, diverse data packages, and 24/7 support in Hebrew. Whatsapp customers support